If you'd like to update or cancel your order, please email us info@shapesstudionyc.com within 2 hours after your order has been placed. Once your order has been sent out to our shipping center, we will not be able to modify or cancel it.

You will receive a tracking number either through your email or phone number. You can track it on www.usps.com

Find more about our Shipping Information: https://shapesstudionyc.com/pages/shipping-and-delivery

Find more about our Exchanges and Returns Policy here: https://shapesstudionyc.com/pages/exchanges-and-returns

We offer wholesale price to boutiques and retailers. For more details, please email sales@shapesstudionyc.com.

It is safe to wear our products in water and exercise. We have a few tips and tricks that you can use to keep your piece looking brand new.
 - Keep your jewelry in a closed container when you are not wearing them
 - Although our jewelry are water resistant, we recommend to keep it away from chemical materials such as perfume

Yes! This means that for 1 year from the date of purchase, we’ll take care of your jewelry if any damage to the material or the workmanship of the jewelry occurs under proper usage. Just contact us sales@shapesstudionyc.com and we'll work together to find a resolution.
Exclusions from warranty: loss of items, misusages such as damage from chemical (tanning products, hair products, etc.) or heat (fire, stove etc.).
Note: Exclusions Items purchased through a third-party vendor (outside of shapesstudionyc.com) will not be covered under our warranty. Please reach out to the company the items were purchased from.